OUTFLEE™DROP02OUTFLEE™LIVENOW OUTFLEE™DROP02OUTFLEE™LIVENOW OUTFLEE™DROP02OUTFLEE™LIVENOW OUTFLEE™DROP02OUTFLEE™LIVENOW OUTFLEE™DROP02OUTFLEE™LIVENOW OUTFLEE™DROP02OUTFLEE™LIVENOW
OUTFLEE

Return & Exchange

Last updated: September 7, 2026

We want every Outflee order to arrive correctly and in good condition. This Return & Exchange Policy explains when a delivered product may be returned or exchanged.

1. REQUEST WINDOW

Contact Outflee Customer Care within 3 days of delivery if the product is damaged, defective, incorrect or needs an eligible size exchange. Requests submitted after this period may not be accepted.

2. ELIGIBILITY

  • unworn, unwashed, unaltered and free from marks, odour or damage caused after delivery;
  • returned with the original tags, accessories and packaging; and
  • accompanied by the order number and reasonable proof of the issue where requested.

Size or colour exchange is subject to stock availability. An exchange cannot be guaranteed until the returned item is inspected.

3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If an item arrived damaged, defective or different from your order, send the order number and clear photos or an unboxing video where available. After verification, we will arrange an appropriate replacement, exchange or refund and explain the return method.

4. ITEMS THAT CANNOT BE RETURNED

Items showing signs of wear, washing, alteration, misuse, missing tags or customer-caused damage are not eligible. Products marked final sale or non-returnable at the time of purchase are also excluded unless defective or incorrectly supplied and applicable law requires a remedy.

5. DELIVERY CHARGES

For an eligible size or preference-based exchange, the customer may need to pay the applicable return and redelivery charge. Where Outflee supplied a damaged, defective or incorrect product, we will handle reasonable delivery charges according to the confirmed resolution.

6. INSPECTION AND REFUNDS

Returned items are inspected before an exchange or refund is approved. Approved refunds are issued through a reasonable available method. Processing time may vary depending on the payment provider and courier return status.

7. HOW TO REQUEST

Contact Outflee Customer Care at support@outfleebd.com with your order number, mobile number, reason for the request and supporting photos where relevant. Do not send a parcel before receiving return instructions.