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OUTFLEE

Privacy Policy

Last updated: September 7, 2026

This Privacy Policy explains how Outflee ("Outflee", "we", "us" or "our") collects, uses, stores and shares personal information when you visit outfleebd.com, create an account, place an order, contact customer care or otherwise use our services. By using the website, you acknowledge the practices described in this Policy.

1. INFORMATION WE COLLECT

  • Contact information: name, email address and mobile number.
  • Order and delivery information: recipient name, delivery address, district, postal code, selected products, size, colour and order notes.
  • Account information: sign-in details, saved addresses, order history and communication preferences.
  • Payment information: payment method, transaction ID or payment reference and payment status. We do not ask for or store your mobile-financial-service PIN or OTP.
  • Customer-care information: messages, complaints, return or exchange requests and any photos or documents you choose to send us.
  • Technical information: IP address, browser and device information, pages viewed, approximate activity time and basic cookie or session data needed to operate and secure the website.

2. HOW WE COLLECT INFORMATION

We collect information directly from you when you submit a form, create an account, place an order or contact us. We also collect limited technical information automatically when the website is used. Delivery partners, payment providers or other service providers may send us order-related status information.

3. HOW WE USE INFORMATION

  • process, confirm, pack and deliver orders;
  • verify payments and prevent fraudulent or unauthorised activity;
  • provide order tracking, returns, exchanges and customer support;
  • maintain customer accounts and saved preferences;
  • send essential order and service messages;
  • send marketing messages only where you have chosen to receive them;
  • improve website performance, product selection and customer experience; and
  • comply with applicable law, lawful requests and record-keeping obligations.

4. COOKIES AND SESSION DATA

Outflee uses essential cookies or similar browser storage to keep the website secure, remember your cart, maintain sign-in sessions and support checkout. Your browser may allow you to block cookies, but essential features such as the cart, account or checkout may then stop working correctly.

5. WHEN WE SHARE INFORMATION

  • courier and delivery partners to deliver and track your order;
  • payment and mobile-financial-service providers to verify a transaction;
  • hosting, email, analytics, security and technical service providers that help operate Outflee;
  • professional advisers where reasonably necessary; and
  • government, regulatory or law-enforcement authorities when disclosure is required by applicable law or a valid legal process.

We do not sell or rent your personal information.

6. PAYMENT SAFETY

Never share your bKash, Nagad, Rocket or banking PIN, password or OTP with Outflee or anyone claiming to represent us. We may request a transaction ID or payment reference only to confirm a payment.

7. DATA RETENTION

We retain information only for as long as reasonably necessary to fulfil the purposes described in this Policy, maintain business and transaction records, resolve disputes, prevent abuse and comply with applicable legal obligations. When information is no longer required, we take reasonable steps to delete or anonymise it.

8. DATA SECURITY

We use reasonable administrative and technical safeguards designed to protect personal information. No website, internet transmission or storage system can be guaranteed to be completely secure, so customers should also protect their devices, email accounts and verification codes.

9. YOUR CHOICES AND REQUESTS

You may update certain account and delivery information from your account. You may also contact us to request access to, correction of or deletion of personal information, or to withdraw a marketing preference. We may need to verify your identity and may retain information where required for completed transactions, fraud prevention or legal compliance.

10. CHILDREN'S PRIVACY

Outflee is intended for customers who can lawfully place an order. If a minor uses the website, a parent or legal guardian should supervise the purchase. If you believe a child has submitted personal information without appropriate permission, contact us.

11. THIRD-PARTY LINKS

The website may contain links to courier, payment, social-media or other third-party services. Their privacy practices are controlled by their own policies, and Outflee is not responsible for those external services.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, practices or legal obligations change. The revised version will be published on this page with a new "Last updated" date. Material changes may also be communicated through the website or an appropriate customer notice.

13. CONTACT US

For privacy questions or requests, contact Outflee Customer Care at support@outfleebd.com. To help us respond, include your name, order number where relevant and a clear description of your request.